New Client Welcome Packet
Congratulations on taking the first few step to transforming your space! Le Rêve, “The Dream” in French, is exactly why you hire an Interior Designer, to design your dream, vos rêves. Le Rêve Interiors is a full service boutique interior design studio transforming spaces that are visually stimulating, fresh and luxurious while staying thoughtful, playful and lived-in. A classic look with a modern approach, a wink and a nod, that . . . . je ne sais quoi.
You have questions, I have answers
Take a look at some frequently asked questions
1HOW MUCH DO YOU CHARGE?
I charge $120 an hour and start with a $1500 retainer fee that is credited back to the client on the last invoice.
2WHAT ARE YOUR HOURS?
My office hours are 10am -5pm M-F. I do not work on weekends, unless exceptionally arranged. All meetings will be scheduled 2 weeks in advanced, if possible.
3WHEN ARE PAYMENTS DUE?
Proposals are due with payment within 5 days. Invoices for time billing and reimbursable expenses are due within 15 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid. I accept check, cash and credit card.
4CAN I PAY WITH CREDIT CARD
Yes! Invoices for time billing can be paid by credit card. Proposals (merchandise) can be paid with a credit card (at your request) and will incur a convenience charge of 2.9%.
5WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE?
Since I work hourly, increasing the scope is not a problem.
6HOW DO I PLACE AN ORDER?
Once you receive a proposal you have 5 days to either accept or decline the items. For acceptance, a signed copy of the proposal with full payment is required to place an order. No item will be ordered by Le Rêve Interiors until Le Rêve Interiors receives signed proposal and full payment
7CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
Most often orders cannot be cancelled or refunded. In the event that a refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non refundable.
8WHAT IF I HAVE CONCERNS ABOUT AN ITEM?
Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
9WHAT ADDITIONAL COSTS CAN I EXPECT?
I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
10WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL?
A Specification is a document that I provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposal are payable to Le Rêve Interiors.
11HOW ARE ITEMS DELIVERED?
Our full design service package is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Le Rêve Interiors go into a licensed, bonded, insured and climate-controlled warehouse (R&D) awaiting installation. It is our policy to not deliver items to project directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees. This service will vary with project scope.
12DO YOU WORK WITH CONTRACTORS?
I work with the contractors hired by the client. I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects and can provide recommendations when necessary. Le Rêve Interiors does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.
13HOW LONG DO PROJECTS NORMALLY LAST?
This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
14WHAT ABOUT BUDGET?
We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Restoration Hardware or a mix of the two. Having a budget is very important for the project running smoothly and for your expectations to be met.
15CAN I SHOP ON MY OWN?
You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct.